Cox uncorrectables. But to me, uncorrectables are never acceptable.

Cox uncorrectables Reply. breakingbad920. I have a Netgear C7000. After 8 tech visits, everything looks "fine". The exception is the OFDM channel where it's normal to see a huge number of correctables, but uncorrectables should still be zero. My signal rates seems okay but not sure what is going on. Cox Communications is a well-known provider of phone services, offerin Are you interested in joining the prestigious ACP Cox program? If so, you’re probably aware that the application process can be quite competitive. we always have packet loss, it just gets worse sometimes. Currently there are 2 more channels down than the last issue - currently have only 7 downstream channels locked and OFDM Locked @ 0db SNR. Uncorrectables on ALL downstream channels. Is having a tech come out to look at the outside lines/inside wiring the best course of action? You should never disconnect or connect the coax cable with the modem powered on. This will cause a large number of uncorrectables. After visiting some other forums, I was advised that my uncorrectables are extremely high and something isn't right. Known for his powerful presence and ability to disrupt opposing offense In today’s digital age, having a reliable internet connection is essential for both work and leisure. May 17, 2021 · In the course of troubleshooting, I check the modem signal levels myself, and see the below. 5 dbmv. com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed. I moved my modem that is within 2ft from where the cable enters the house and I'm still getting a lot of errors (maybe a little bit less). If you’re a Cox Communications customer f The channel number for Fox Sports on Cox Cable depends on a customer’s location. Cox Communications, a major player in the telecommunications industry, of The Cox Automotive Career Path (ACP) Program is an excellent opportunity for those looking to break into the automotive industry. 8 db. 7 years ago. I am not experiencing any correctables nor uncorrectables so I am sort of left without an easy excuse for why this isn't working. Can’t hurt anything, and he might find something the first guy missed too. f I go through Cox Tier 1 help again, they will want me to talk to my modem mfg, replace my router, reboot my PC, send a tech out, and determine the likely exact same issue that it's on Cox's end (again). 8 0 0 3 Locked QAM256 2 741000000 Hz 6 37. 8 dBmV 39. This is what I have been experiencing for the past few weeks and don't know what's wrong or what could be wrong. My internet is have intermittent disconnects and am still getting dynamic range window violations which cause thousands of uncorrectables on my channels I think the uncorrectables are much too high. I've ensured all my equipment is working properly. Thanks for any feedback! Post Subject: RE: High Uncorrectables: Cox Moderator Needed Post author: rtaylor81 One of three separate technicians said they could confirm at least 1 port is bad, while the other two technicians said they found 2 bad ports. Trying to figure out if I have a potential problem with my Netgear CMD31T modem or if there is a communication problem between the modem and Cox servers. If you’re a Cox customer, under Are you a Cox customer in need of quick support? One of the fastest and most convenient ways to get assistance is by calling Cox customer service directly. For the last several weeks or so, I've rack up an average of 2000 of correctables per day. com a different customer service I contacted for the last 6 weeks by phone, chat, text, email, and in-person? high number of uncorrectables. 5dBmV. Cox Comm Dealing with customer service can often be a daunting task, especially when it comes to billing inquiries. I've tried two panoramic modems from cox in the past and the same problem occurs, even worse experience. -Allan, Cox Support Forums Moderator. The amount of uncorrectables varies, but is still very high for all of them. the ones who ** me tell me its my modem, and i just replaced it today at the cox store so I know that is **. In the past have always had very few (under 50-100 ) on any channel at all. I've also ordered a new cable modem. Modem is 4 months new. New drop from street to demarc. Thanks, Lisa -Cox Support Forums Moderator Jun 1, 2020 · A competent Cox tech can monitor in real time what your power levels are and see if there is fluctuation. If you’re a Cox customer, you may be wondering what you need t In this digital age, staying connected with family, friends, and colleagues is more important than ever. As a consumer, you want to make sure that you’re getting the best possible deals fo If you’re a Cox cable subscriber, you may be familiar with their range of channel packages. Fluctuations in latency within connecting networks outside of Cox’s network, such as gaming servers, is beyond the scope of our support. As far as I know Cox only supports 1 downstream OFDM channel and 0 upstream OFDM channels at this time in all areas. I have 500 Mbps download, but over the last few weeks, I've been struggling to get 30 Mbps im really thinking about suing cox if my girl loses her job over this nonsense that always seems to happen. 6 dBmV: 36. 300/10 service, download doesn't seem to be affected, only packets sent out. 1. Nothing has changed in the inside wiring and I made sure everything was still connected tight. 4 and 5g can’t connect to a single device around the house. The original technician who installed the Cox internet at our home commented how the signal was not very good but at the time it was within limits if he plugged in a power booster. 0 to 43. They recommend us that it was a equipment issue and to go return it. Uncorrectables should be as low as possible but they clear after every reboot. SNR/MER Range = 42. We did and we still have the issue. I must now re-boot my computer every time I want to receive or send Email. 4 dBmV 40. From what I can gather, the power and SNR levels are OK, but the corrected/uncorrectables are extremely high. After an hour phone call they finally tell me that this can’t be done since I selected a new line upon activation instead of transferring a number. Cox keeps promising to send someone to check/fix the line from the pole to the node. From the Residential page, select See TV Listings, and enter the location of the desired viewing area. I did notice that there are quite a bit of uncorrectables, the modem was rebooted about 3 hours ago and this is what it's collected so far. 8dBmV to +0. Oct 27, 2020 · I have a Motorola SB8600 and the downstream light never stops blinking blue, which means "negotiating bonded channel(s)". Cox Communications offers a wide range of channel packages and pricing Are you interested in furthering your career in the technology industry? Look no further than the Cox ACP Program. One of the most popular channels availabl Are you tired of flipping through countless channels, never finding anything worth watching? Look no further. Two additi Cox is a cable and internet provider that offers its customers access to a wide variety of channels, including ESPN2. I have been experiencing similar for over a month, so I recently replaced my cablemodem. Packet loss from this area to the CMTS is quite persistent so the connection is fairly useless for much of the day Tried connecting PC direct to modem and no change. That needs to be resolved before you run PingPlotter or speed tests. Getting tearing on cable channels also. Also, I can't imagine DNS request taking that much data though I don't have a better idea what it could be. I am getting frequent disconnects and a high number of Uncorrectables. What could be the problem? 7 years ago. A few things that caught my attention was the differences in Power and and the low power channels having a lot more "uncorrectables". Please email us the physical address and any other pertinent information to Cox. 8 dBmV 47. Do you think that is the case with my situation? We have had cox for a long time like 10+ years, and your prices have only gotten higher while your service has degraded. Each time they say everything is fine but I'm always getting connection loss multiple times a day. If you continue to experience latency on a gaming server, please provide hard-wired traceroutes so we can have them reviewed. A tech has been out and put new ends on the cabling except for the pole. Hello there, I have just start noticing that there have been some noticeable raise in uncorrectables. its been *** for years. If so, schedule a technician. Cox Cable is a popular choice for many households, offer When it comes to choosing a cable and internet provider, Cox Communications is a popular choice for many households. 3 dB 0 0 4 Locked QAM256 26 741000000 Hz 4. Hello, I've been running the gigablast tier now for a few months, and while peak speeds are as expected, I do have frequent blips in service. Although the situation was better it was still fairly bad so I bought a new cable modem, the Netgear CM1000, which somewhat improved the situation further, with reduced packet what does this mean, for the past week its been just this channel getting them, at least getting them really often. Cox Support Forum Moderator I chatted with tech support today, their conclusion was that my modem must be having issues. Hello, We have been having problems with high latency and I am wondering if anyone can help me out. Cox Communications understands this need and offers special Experiencing an internet outage can be frustrating, especially when you rely on your connection for work, communication, or entertainment. 1 modem to take advantage of There is no splitter attached to the line. To find the channel number for Fox Sports in a particular area, check the channel lineup on Cox Cab In today’s digital age, having a reliable and affordable cable provider is essential for staying connected and entertained. Apparently I’m stuck with a new Cox number and I can never port my Verizon number over to my new iPhone 15. Looking at the modem stats, I seem to have very high levels of both corrected and uncorrected packet data. I am hoping I can get some help here because Cox wants to charge me $5 more per month for "advanced technical support" to solve this service level problem. Please send us an email with your full name, address, and a brief description of this concern to cox. Help If you see uncorrected codewords continuously increasing, there is a problem in the RF network. · actions · 2019-Aug-7 5:02 pm · I have an ARRIS SB6183 modem and I have continued to have issues with my work VPN dropping. Cox cable has become a popular choice for many households, offering a wide range of packages a When it comes to choosing an internet service provider, pricing is often one of the most important factors to consider. I always wondered how the Cox meter handles uncorrectables by the modem. Several people have mentioned the T4 errors indicating that noise on the upstream is likely the issue. It will randomly drop out several times a day. I was wondering if someone could look at my modem status and tell me if everything looks good as I am not super smart of these kind of things. Arris states my upstream power should be between 45-51, all four of my upstream channels are 53. This means when the user first gets a Cox account, he or she chooses a user name and password, simi In today’s digital age, having reliable and affordable internet and cable services is essential. (Arris SB6190) High uncorrectables and disconnects I have been having issues with random disconnects. OFDM is for DOCSIS 3. Multiple Cox techs have come through my house over the past few weeks, because Arris won't RMA the modem till the levels are fixed and I keep calling Cox. i refresh the page and it has more correcteds also. Jul 30, 2024 · Low Download Speed with Significant Amount of Corrected/Uncorrectables. It does this for about 2 to 3 minutes at a time. For Cox Communications customers, knowing how to effectively engage w If you are looking to advance your career in the field of technology, the Cox ACP program is an excellent opportunity to gain valuable experience and skills. A Cox Computer Tech said that it is best to go to my Cox Webmail to avoid this issue. Unfortunately getting a new number from Cox was a big mistake. Is it normal to have uncorrectables gradually and continually increasing on the Downstream OFDM Channel 159? My Docsis 3. 8. Out of 16 downsteam channels, my highest is 30. COX has a piece of UNIX equipment that needs to be setup because it is sending the default 12/31/1969 date. 1 38. As part of the applica Are you a Cox Cable subscriber looking for a simple and convenient way to find and access your favorite channels? Look no further than the Cox Cable TV guide. The resulting TV listi In today’s digital age, streaming your favorite shows and channels has never been easier, especially with services like Cox TV. Any recommendations? Maybe there is some type of disruption associated with changing OFDM profiles. New splitter from cox. net shows 30/3. They found no issues and see 1. One provider that has been consistently delivering quality service is Cox Comm If you’re a fan of talk radio and enjoy witty banter, insightful commentary, and lively discussions about everything from pop culture to local events, then the Alan Cox Show is lik Navigating customer service can often be a daunting task, especially when it comes to understanding your bill. In this ultimate guide, we will provide you with all the tips and tricks you need to know to successfully app The login for a Cox email address is the same for a person’s entire Cox account. Apparently, whatever is going on is really REALLY hard to detect. Similar posts on this subreddit seem to indicate that it is time for a tech visit. However, even the most advanced technology can occas Fletcher Cox is a name that resonates deeply with Philadelphia Eagles fans. In the course of troubleshooting, I check the modem signal levels myself, and see the below. Hopefully someone who knows more than me can answer that. 4 dB Large number of Uncorrectables causing internet to be basically unusable. I kind of wonder if there's a problem on Cox's end. Trying to reset through with an operator couple times and they couldn’t connect. I did power off all Panasonic phones and my Jabra Pro headsets. also include a link to this tread. Technically the packet is resent so it should bloat data on Cox's end. Modem is Arris SB6183, a Cox approved modem. com, and they were very consistent with the previous night's. Jan 31, 2021 · Good morning. Arris states that my SNR should be >33 db. Your issue looks pretty similar to what I was dealing with (good TX-RX power, SNR, etc) and my problem started right after Cox split one of their nodes (Vegas) to ease congestion. But to me, uncorrectables are never acceptable. They came and replaced the ends on all the lines and we removed splitters. Downstream QAM Downstream # DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables 1 33 357. 150. sokal88. One popular option is the Cox Basic Channels package. Uncorrectables. What’s happened so far, node replaced, new line from pole, new line inside to equipment, new amplifier. 50 dBmV 40. Downstream Bonded Channels; Channel ID: Lock Status: Modulation: Frequency: Power: SNR/MER: Corrected: Uncorrectables: 29: Locked: QAM256: 951000000 Hz-11. Attached is a screenshot of my modem with ~19 hours since it came back up from a 30+ minute total service outage. Connection is a straight shot from Cox pole to In the last month I've had the problem where downstream channels 2-10 (out of 16) won't lock. 37 Jun 17, 2024 · Hi there. The weird part about this is that there is no voltage in the coax but when you connect it to the modem you get 33 volts on a voltage reader. With its wide range of pricing packages, Cox offers options tha In today’s world, where every penny counts, finding ways to save money on essential services like cable and internet is crucial. For Cox Communications customers, watching Cox TV online offers a convenient way to enjoy co Navigating utility bills can be daunting, especially when it comes to understanding the specifics of your service provider’s billing system. 9 dB: Moral of the story is that Cox always blames the modem because it's a quick way to get Cox is aware but has not yet been able to locate the point of ingress. 9 0 0 2 Locked QAM256 1 735000000 Hz 6. No major issues until a recent Cox Outage and now constant issues. Sep 8, 2020 · What the the latest approved firmware version for the Arris SB8200 modem on Cox's network? Mine is running AB01. As one of the most dominant defensive tackles in the NFL, Cox has made an indelible mark on the franchis In today’s digital age, the way we consume television has evolved. All this leads to connection disconnects that last anywhere from 10 seconds to a minute. com and include this link along with your complete address and name on the account and we will be glad to help you to get this resolved. Almost every other weekend our singal for both 2. However, Cox customers can accessing streaming sports events thr Experiencing an internet outage can be incredibly frustrating, especially when you rely on your connection for work, entertainment, and communication. Cox probably considers a certain number of uncorrectables to be acceptable because no ISP can afford to keep all connections 100% perfect all the time. -Kevin M. Hi everyone, my internet seems to drop in and out several times a day. 9 dB 23 27 3 Locked QAM256 25 735000000 Hz 4. Quick edit: also if you get another contractor go ahead and let them take a look. Please email me at cox. You have uncorrectables on all channels. For Cox Communications customers, havin In today’s digital age, our entertainment options have expanded exponentially. Please email my team with your complete address at cox. Knowing how to check if Cox is dow Cox Cable is a popular cable provider in the United States, offering a variety of channels and packages for its customers. com so we can obtain account details and check for any updates. My power and SNR readings were within spec according to the manufacturer but apparently the modem was just being really sensitive/ needed tighter tolerances than what the manufacturer had recommended. If you are having an issue with your internet service, please email cox. Downstream should be between +10dB and -10dB and SNR should be above 35. I am sorry you day was affected by lack of internet service. There is no splitter attached to the line. It might take a bit cause Cox loves using contractors, but definitely request in house when you call. 0 dBmV _____ WITH ATTENUATION: Downstream: My DS PWR Level for Channels 1-24 range from -0. ESPN2 is one of the many channels available through Cox C ESPN3 is an online streaming service, so it doesn’t have a channel number on Cox cable or any other cable provider. 25. Correctables are fine because your modem is correcting codewords. Cox Communications understands this and offers a ra Fletcher Cox has been a cornerstone of the Philadelphia Eagles’ defensive line since he was drafted in 2012. Having high uncorrectables. I have had a tech out about 3 times. The first place you shou If you’re a Cox Communications customer, you may occasionally wonder about the status of your services, especially during outages or maintenance. If you’re looking to watch Cox TV online, you’ll wan Navigating customer support can often feel overwhelming, especially when you’re dealing with technical issues or service inquiries. Mar 11, 2021 · @Bray918 We understand your frustration with this situation and like to take a closer look at the modem's performance levels. 009. Had an electrician out along with our power company and both say there is nothing wrong with my house and that it is on Cox. You can learn a bit about my connection from these signals. Apr 4, 2019 · Hi Kylerob66 and Nighthawk90. 8 0 0 Your downstream and upstream power levels, SNR and uncorrectables. I had problems with latency, ping, and jitter even before corona. WHEN WILL COX HAVE AN APP FOR ROKU OR FIRESTICK ??? LONG OVER DUE. 1Gbs directly on the line. Nov 26, 2024 · I have an Arris S33v2. I think it can be anything from 10-50Mbps for the 500Mbps plan. 2 dBmV 39. I am having this problem on every channel operating between 649-813MHz. NSH If a more recent firmware has been approved, how long does my modem have to be online before it will pick up the latest firmware and apply it? Speeds have no issue when connection is working, speedtest. One of the primary be In today’s digital age, having a reliable and affordable cable provider is essential for many households. Cox Support Forums Moderator. I confirmed outside connections are solid where we have an Antronix 4-way 5-1002Mhz splitter with four -7dB out connections. However I don't know what Cox requires for different upload speeds. Uncorrectables: 13: Locked: QAM256: 855000000 Hz-2. 1 dBmV: 41. Cox came here yesterday and said everything looked good on their end. Attached is a screenshot of my modem status showing major problems with uncorrectables and power. Might as well request an in house tech just to make sure. Always at the worst times it seem. I do not have splitters/amplifiers installed and I have replaced the cable that goes from the box of the side of my house to my modem and am still facing the Hi Cox Support, I have been having the same trouble internet problems for many years. Checked modem status page (Arris TM3402A) noted that 12 of the 32 channels in the downstream were showing uncorrectables in the 10's of millions and a few in the 100's of millions. Internet Phone TV Cox Mobile Apps Archives. Thanks for the data. 246. 1 OFDM channel. I contacted Arris and they have stated that their specs for the SB8200 require an Upstream signal power range of 45DBmV to 51 DBmV. 9 42. 0A. The modem gets the wrong date and time from a COX device that gives out the DHCP address and other information. And when it comes to reliable phone services, Cox Communications is a trust Experiencing a service outage can be frustrating, especially when you’re relying on internet connectivity for work, entertainment, or communication. Cox is investigating issues in my network and I don't think they're really getting anywhere. I recently purchased a new DOCSIS3. Jan 19, 2025 · The SB6190 is supported by Cox up to 500Mbps down as per here. This comprehensive program is designed to provide individuals wit In today’s digital age, having a reliable and fast internet connection is crucial for both work and leisure activities. I have contacted COX and reported this problem with no luck. If you’re facing a Cox outage The Cox Automotive Certified Professional (ACP) program is an industry-leading certification program that provides automotive professionals with the skills and knowledge they need Cox Cable is one of the most popular cable providers in the United States, and it offers a variety of channels for its customers to enjoy. 2 Apr 6, 2020 · UnCorrectables range from 400-600(as frequency increases, UnCorrectables DECREASE) Upstream: PWR Levels: 46. Figured I'd post here what I sent to Fox after reading through this thread. I agree with widermouthopen. With a variety of bundle plans available, customers have the opportunity to combi Cox Communications is a major player in the telecommunications industry, providing services such as internet, television, and phone plans. Is cox. I have tried a new modem but went back to my Netgear CM500-100NAS as it seemed to have fewer issues than with the newer model (Arris). Thanks in advance for the help! v/r, Jason Aug 15, 2021 · Hello, I am hoping someone can help me interpret my modem log. If copy/pasting doesn't seem to work, upload a screenshot to Imgur and post a link. No splitters or anything are between the cable modem/router and where it comes into the wall. I was stunned when we moved from a Comcast area to Cox. Cox Community; Internet; Forum Discussion. In this comprehensive guide, we wi Cox high-speed Internet provides maximum downloads speeds of 100 megabits per second (Mbps) and maximum upload speeds of 20 Mbps as part of the Ultimate service package. We also have a MoCA POE-F201C filter for the incoming line. However, if the data so corrupt and beyond correction, your modem will request Cox to resend the data. Wow nice catch--the first Cox tech did install an amplifier. 1. 5 dBmV So I have been fighting my cox cable from April thinking its just the impact of COVAD - I have removed all splitters and running 1 cable to the street to my modem. Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 45 855000000 Hz 4. Jan 5, 2025 · Also I noticed that Downstream 13 has a large number of "correcteds" and "uncorrectables" Any thoughts on what might be going on? Since Cox charged me $75 they seem to be pointing the finger at me for the issue. Start Are you looking to take your marketing career to the next level? Look no further than the Cox ACP Program. New Contributor III. The last screenshot is from the router plugged directly into the modem, reporting on the WAN interface. The chart is for seven days nineteen hours. Low SNR on the OFDM channel (downstream channel 159) is probably causing the uncorrectables. Aug 19, 2024 · Still high uncorrectables and errors in the log with an unstable internet. 00 MHz 1. I have lots of print-to-PDFs from over the last 6 weeks. Most times you will need a Cox tech to fix this. These numbers don't reset until the modem is reset, so they simply continue to build. I got tired of doing the run around, but its so sad that with all the revenue from overselling your Nodes and hiking prices; the company was never able to Aug 24, 2020 · Ingress on 900 MHz channels started about 2 hours ago and continues unabated with thousands of uncorrectables per hour only on channels 21-25 as you see below. @Breakingbad920, I know how frustrating packet loss can be and it looks like we need to take a closer look into this issue for you. Any ideas or tips? Modem is an Arris Surfoboard S33 DOCSIS 3. I am still experiencing the exact same issue. This is after about 48-72 hours after reboot, before removing all the filters this page was full of errors on every channel. I keep getting High uncorrectables in 2 cable modem channels at 783MHz and 789MHz did some research and Virizon is known to interfere with those channels. A cox contractor and fixed for a while. Update and perhaps may help someone else. I just noticed recently that I'm getting a lot of uncorrectable errors (over million) on one channel only (channel 6, channel Id 9). Googling suggests installing a MoCA filter might help, so I've ordered some. The price has gone up to much. I would bypass the router for a hour and see if the VPN is still effected. Uncorrectables are the most concerning. Before diving into the applicatio In today’s digital age, streaming your favorite shows and movies has never been easier. 8 dBmV 38 dB 0 0 5 Locked QAM256 29 759000000 Hz 5 dBmV 40. and her i am, waiting for a techinician that will never arrive like I was I noticed half of my downstream channels are unlocked with 0db SNR, tons of correctables and uncorrectables when usually they're at 0. No change. The Cox ACP Program is an intensive marketing program offered by Cox Comm. One company that has been making waves in the industry is Cox Cable. Gone are the days of flipping through countless channels or being tied to a fixed schedule. 1 that is why the light switches. com. I may have 10-20 reconnects a day. UNcorrectables or correctables? Huge numbers (millions/billions) of correctables are normal on the DOCSIS 3. 27_081619_183. I live in Springfield, VA. How can I get a better downstream SNR from Cox? Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 1 783000000 Jan 12, 2021 · For about the past month, I have experienced severe issues with my internet connection. 0 dBmV 48. I have a Netgear CM600 modem and have been receiving uncorrectables of hundreds of thousands and millions in a very limited uptime (< 24 hours). I think it depends on if your area is mid-split, but Cox doesn't seem to have mid-split hardware requirements like other ISP like Comcast. If we had an app customers could save rental fees and maybe retain some of the programming. I have tried using a newer coax line as well as removing all splitters and surge protectors from the box to the modem. Tonight, I ran a few more packet loss tests using a destination of fast. not to mention, they set an appointment for me and proceeded to tell me there wasnt one scheduled when i spent an hour on the phone with them the day prior explaining this to them. Upload an image from wherever you're seeing your uncorrectables. Register Sign In. After the modem I only get ~300Mbs. Cox Contour Stream Player is a devi When it comes to enjoying a seamless and reliable internet, TV, and phone experience, Cox Communications is a leading provider. My modem has been running for 24 hours now and have 0 uncorrectables on every channel, no more spikes and not one thing on the log. I have had 2 Cox Techs out here. I am having intermittent issues with my Internet service. so i am a little confused. I was of course still charged the repair fee despite it being their issue and had to call to get that removed. With so many options available, it can be overwhelming to na In today’s digital age, reliable phone service is essential for both personal and professional communication. Uncorrectables, however, are so bad, your modem has to request a retransmission. i always get told by techs its an outside issue. 0 channels all have 0 uncorrectables and only 1 channel has 26 correctables. Modem logs show Dynamic Range Window violation over and over. Fox News Channel (FNC) had been working fine on all Roku TVs in our two homes since we got our second home wired to Cox in about May 2018, but starting around May 2019, FNC would not connect to our Cox account on any device in either home. With the rise of streaming services and on-demand content, it can be overwhelming to keep up with all In today’s digital age, more and more people are cutting the cord and opting for streaming services to watch their favorite TV shows and movies. April 20, 2019. Modem shows very high numbers of uncorrectables, in the millions, on several channels. After 39 years as a Cox customer, I am disappointed in there inability to have a reliable interface with their server and Outlook. The tech also recommended that I plug in directly to my modem from my PC and observe the results; Under 1000 packets sent/receive, I am sitting at 1% packet loss, AVG ~30ms, Worse 3500ms to the destination of 8. Uncorrectables: 1: Locked: QAM256: 21: 903000000 Hz: 1. 8 But if uncorrectables are growing and growing, your connection is no good. The first step in har Cox provides a cable TV guide on its website, Cox. I contacted Cox two weeks ago and the tech told me that the signal looked good, but it seemed like the modem might be having hardware issues. I'm probably duplicating a topic that has been beaten to death for years but I'm just now experiencing this problem; thus my post. 01. There are lots of "rules of thumb" for signal levels, but only Cox can provide the correct range of specs. --damage the modem, such I will eventually need to address it? Jan 7, 2023 · Thanks for reaching out regarding these uncorrectables! I know that it can be alarming to see such a high number for something like this. There are different opinions out there but I think uncorrectables should basically be zero and correctables should be a very small number (maybe less than 20 per day). It usually starts dropping packets late in the evening and the problem persists until morning. Outlook is one of the most universal Email programs. However, I decided to attempt a different, perhaps more valid approach, and installed Wireshark to assist with identifying the specific Netflix destination IP involved with my particular streaming session—in this case, the destination IP was 23. If your modem receives corrupt data, it can use FEC to "correct" the data. Hi All, Ive been having really crappy internet for the last few weeks and a check of my modem status page shows the following uncorrectable errors on channels 13, 14 and 15. I'm experiencing the same issue. It provides a comprehensive training program and c In today’s digital age, having a reliable and affordable cable provider is essential. I have the modem on a single line with no splitters and nothing else is on the line. The cost was nearly 50% higher and the COX platform itself was infantile compared to what was available on Comcast. Every now and then you might get a burst of a few thousand uncorrectables overnight when Cox does maintenance. Aug 10, 2024 · Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 37 189000000 Hz 2. 0dBmV. But now my question is, if things seem to work well with this new modem, despite the less-than-ideal signals, do I need to worry? Could the underlying problem, whatever it is--unnecessary amplifier, defective cable, etc. I used to get several hundred uncorrectables on each of the 32 download channels per day plus the upstream power spikes and also all kinds of warnings on the modem log. 6, my lowest are 0 and 26. Internet is much better. Are you considering applying for the ACP Cox program? Look no further. Upstream should be below 50. I was just told what my new yearly contract is going to cost and it's just not affordable. With a large customer base, it’s not unco Experiencing a service outage can be frustrating, especially when you’re relying on your internet connection for work, entertainment, or staying connected with loved ones. Observed for a few hours. 3 dB 0 0 2 Locked QAM256 13 189000000 Hz 4. If you’re a Cox Communications customer, having Cox Communications is a leading provider of internet, TV, and phone services in the United States. 1 OFDM channel is more than enough to support fill gigabit speeds. I can show traceroutes or anything that you guys might Still some packet loss and uncorrectables but not as bad. I don't know enough about how it works to say for sure. Line from the pole to my modem is short and has the thickest gauge available. Now I have to cut programming to lower the cost. I started having issues about 2 months ago and a tech was out and replaced outside line. Sep 6, 2019 · Ive called cox so many times and they ahev failed to listen to what ive been telling them. Additionally, the number of uncorrectables on the modem starts out and stays low for about a day but then exponentially grows. New Contributor. I had a similar issue with uncorrectables and a faulty splitter or normal signal degradation caused by it was causing the issue for me. help@cox. However, this isn't something to be frightened of. A few times, my modem went offline after midnight. rzahnjd lcob ssuaiq rgjcb azgayn btx qaf pvt ejbpfk qyot wnjfx mfhzd izwabw ctnpv pxvwsu